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Below are the most frequently asked questions (FAQs).  If you need further detail or wish to contact us directly, please click here, which will take you to our "Contact" page.

  • Absolutely! Adult sizes are available in Medium widths, with some styles being offered in Wide and Extra Wide as well:
    Men’s Sizes: 7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 11.5, 12, 13, 14
    Women's Sizes: 6, 6.5, 7, 7.5, 8, 8.5, 9, 9.5, 10, 11
  • In addition, our Big Kid sizes crossover to Women's and Men's sizes as outlined below.

  • Below outlines the size crossovers that may work for kids and adults looking at other styles in other departments.

 
  • Some styles in each department are offered in wider widths.
  • For Women's shoes, we carry a medium width (B), a wide width (D), and an extra wide width (3E).
  • For Men's shoes, we carry a medium width (D), a wide width (3E), and an extra wide width (6E).
  • For Kid's shoes, we carry medium width, plus a wide width, and extra wide width in select styles. We also have some wider athletic shoes in Kid's sizing.
  • For Toddler shoes, we carry medium width, plus a wide width, and extra wide width in select styles.
  • Standard order processing times: We appreciate your business and are dedicated to fulfilling your order as quickly as possible. If you are placing an order for goods that are physically in the warehouse and available to ship, estimated standard processing times are below.

    These timelines are exclusive of peak busy seasons and/or extenuating circumstances, which may add additional business days.

    These timelines are exclusive of any goods that are not yet in the warehouse (these are designated as Pre-Order collections with future shipping dates).

    If you have requested expedited shipping within your order comments, the below processing times still apply.

    • 1-50 unit order: estimated 3-5 business days processing time
    • 51-250 unit order: estimated 5-10 business days processing time
    • 251+ unit order: estimated 7-14 business days processing time

    If you have questions or concerns about processing times, please email your Sales Representative or B2B_Operations@billyfootwear.com.

  • Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet may not be able to use some of our current shoes because the shoes simply are unable to create enough volume inside to accommodate.
  • Despite popular belief, it is important to remember that many of our current shoes were not built specifically for AFO use. They were built under the banner of universal design, providing an alternative way to access entry into shoes, which is easier for everyone. The design inspiration came after company co-founder Billy Price broke his neck from a three-story fall and could no longer put his shoes on independently. There was nothing on the market that satisfied his needs, so he teamed with fellow co-founder Darin Donaldson, and they decided to do something about it. The goal was to combine fashion with function—dissolve the line between adaptive and non-adaptive—and create mainstream shoes for the masses, yet still preserve the functionality for those that need it, like Billy. It turns out that the functionality that Billy was looking for also appeals to users of AFOs. And given the overwhelming response from the AFO community, BILLY Footwear continues to actively work toward making their shoes more AFO friendly.
  • We have wider shoes in women's, men's, kid's and toddler silhouettes. The shoes for toddlers and kids in the D|R Collection have design components making them more AFO friendly, yet still incorporate universal design for mass market appeal. The shoes are wider, a bit deeper, and have an internal lining that is more tear resistant, per customer input.
  • In terms of shoes made specifically for braces though, we have the Goat. Made in collaboration with Boston Orthotics & Prosthetics, our Goat AFO-Friendly Shoes have two removable insoles plus a removable wedge for extra depth. The shoes come in wide and extra wide, and have a durable lining, robust outsole, and short-wrap zipper allowing the toe to be reinforced.
  • For our sizing charts, click here to go there direct. 
     
  • The following video shows one method of measuring your feet, in addition to reading our sizing chart:
 
 
  • Click here to read our Return Policy.
  • Click here to access our Returns Form. If this is your first time submitting a claim/return, we recommend that you click here to read our Return Policy prior to submission.
  • Click here to read our Terms of Service, which will potentially put you to sleep.
  • Click here to read our Footwear Warranty.